All items are non refundable.
Vintage items can be exchanged for another piece of the same value or for store credit of the same value when received within 28 days of purchase and agreed with us.
Due to the nature of vintage items, we regret that we can only refund vintage items if it has been agreed with us that the item sold was damaged before purchase and not brought to the attention of the customer. Mutual agreement is necessary in the conclusion that the item was not in fact damaged in the possession of the customer and was instead sold as being damaged or faulty. We do strive to bring attention to any item that is faulty before the point of sale.
All SALE or DISCOUNTED ITEMS are final, which means no refund or exchange unless faulty.
Terms and Conditions
-Old Soul Vintage is not responsible for the return costs except in the case where you are returning an item as faulty.-We will include the cost of the return for faulty goods in the refund once provided with evidence of the receipt for postage.
-If a return item is misplaced in the post, we are happy to help locate them provided tracking information is provided.
-We can only refund an item once we have received it and not before.-Refunds must be returned via the method of original payment.
-Once we have received your package, your refund will be processed within 7 working days.
-You will be notified via email at the email address listed on your account when your order was placed.
-Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
-Shipping charges on non-faulty items are non-refundable.
PLEASE NOTE : All return items must be UNWORN, UNWASHED with tags in place. Items that do not meet these criteria or are non-returnable, will be denied. In this case, we will also not be responsible for the cost of returning it to the customer.
Please return your items (only when agreed via contact with the store)* within 28 days of receipt to the address below. Include your order number on the outside of the envelope and please return as follows to:
Old Soul Vintage 18 Market Street Tramore Co. Waterford X91 YX74